Shipping & Refund Policy

We Ship Worldwide


🕒 Processing Time

All orders are packed with care and shipped within 2-3 business days after payment confirmation.

You will receive an email once your order has been shipped.

📬 Shipping Delays

Shipping may take between 8-18 business days.

Once a parcel has been handed over to the courier, we are not responsible for delays caused by customs, peak season volume, or courier disruptions.

If you suspect a lost parcel, please contact us via email at hello.popmamii@gmail.com and we’ll help initiate an inquiry with the shipping provider.

📦 Return & Cancellation Policy

At POPMAMII, both handmade pieces and original Pop Mart collectibles/blind boxes are non-returnable. All sales are final.

🚫 No Returns or Exchanges

We do not accept returns, cancellations, or exchanges once an order has been placed. Please ensure all product details are correct before checking out.

📮 Damaged or Wrong Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging.

We’ll do our best to resolve the issue as fairly as possible.